The Fjord Hub, ehf.
VAT no. 148412
- General Information
We are open for the 2023 summer! The Fjord Hub rentals are available from 9am to 6pm weekdays and 9am to 3pm on Saturdays until the end of September. Sunday rentals reserved in advanced may be accommodated (confirmed via email).
Our physical store may have different hours outside of available rental hours. Our hours are primarily posted on Facebook and Google Maps. Any changes to hours or store information are updated through Facebook and Instagram. It is possible that we will be closed some days during the summer due to unforeseen circumstances and it is best to check our social media for the latest and most current information. Rentals reserved in advance will always be honored.
We are closed on June 17 and from June 27 to July 3 for the Arna Westfjords Way Challenge.
This is our location.
Please contact us at [email protected], we'd love to hear from you!
Bookings for bike rentals are formally accepted and confirmed via our website www.thefjordhub.is or via email.
Bike rental for the day – Walk-ins welcome! You‘re most welcome just to show up at our shop on the day without booking to see what is available.
Because our shop is closed in winter, all bike rentals are by appointment only.
Bike rental for multi-day touring – please book multi-day rentals in advance. This is to ensure that you get the bike you need and gives us adequate time to prepare it for you.
The service is considered booked/confirmed when we have received full payment.
- Methods of payment
Visa and Mastercards are accepted online or at our physical location. Direct bank account transfers are also accepted. Advanced reservations must pay for the full rental balance in advance of the start of the rental period.
Bank Account Details:
- Cancellation policy and refunds
Cancellations must be made in writing via email to our regular email address [email protected]
Our cancellation policy is inline with the standard issued by the Iceland Travel Industry Association.
No refund is given if the bicycle rental or service is canceled within 48 hours of the confirmed pick-up time. No refund is made for any unused parts of a bicycle rental or service.
We reserve the right to withhold refunds for up to 45 days to protect ourselves from scammers using stolen credit cards for example.
If you cancel your bicycle rental The Fjord Hub, ehf. reserves the right to keep the confirmation fee as follows:
- 10 % of the price is non-refundable; this percentage reflects our cost of booking and preparing your service.
- 50% of the price, if canceled formally more than 48 hours before departure.
- 100% of the price, if canceled within 2 days (48 hours) prior to departure.
- There is no refund for “no-show” on the day of travel.
- The final number of bikes given at the time of booking is the number of bikes you need to pay for.
Should third party service be booked by us on the customer's behalf but not provided by us, their cancellation policy applies including and not limited to accommodation, restaurants and activities.
If the Fjord Hub, ehf. cancels a reservation or changes an itinerary due to weather or unforeseen circumstances, the reservation will be refunded in full.
- Bicycle rentals
We rent bicycles and bike equipment to individuals and groups for short- or long-term.
We check our bicycles and equipment regularly and thoroughly but if we missed something, please point it out to us before you ride away from our shop.
Regular wear and tear is expected. Lost bikes, broken parts or lost parts/equipment such as a bicycle lock or helmet must be paid for at cost price. A pre- and post-ride inspection form will determine if any damage has occurred to the bike.
In general, we do not charge for the labor fetching and replacing broken parts. We only charge for the lost/broken parts. We consider this our duty and a part of the service we offer.
All rentals longer than 24 hours are charged as a full day. For example, if you rent a bicycle at noon the first day, keep it for the second day and return it at noon the third day it counts as a 3 day rental.
We accept a valid Visa or Mastercard credit card number as a security deposit for our rental bikes. You may also leave your passport as a security deposit. If you don't have such a card, we ask for a security deposit payment dependent on the type of bike rented. The security deposit is refundable upon return of the bike in its rented condition.
The security deposits are as follows:
- Gravel bikes: ISK 20.000
- Mountain bikes: ISK 15.000
- Basic bikes: ISK 10.000
Full payment for long-term bicycle rental is due before pick-up.
No refund is given if the bicycle rental or service is canceled within 48 hours of the confirmed pick-up time. No refund is made for any unused parts or equipment related to a tour/bicycle rental or service.
What is included with the bicycle rental
Bicycle, helmet, and lock is included with all our rentals. Racks are available for some bikes dependent on which one it is. Panniers are available per our website.
Basic tube repair kits are included with all our long-term rentals at no cost. Used/damaged or lost equipment is charged at cost price.
Cleaning fee for dirty bikes
We may charge up to one workshop hour, ISK 11.000, for cleaning a dirty bike. This especially applies to short-term mountain bike rentals. Bikes may be cleaned by the renter at the Fjord Hub before returning. The bike must be returned in the same cleanliness as it was picked up.
- Bicycle problems
In case of a flat tire or a breakdown in Ísafjörður we ask our customers to bring the bike back to us and we'll give you a different bike or repair it on the spot. We may consider a partial or full refund depending on the situation. If you're stuck somewhere in Ísafjörður with one of our rental bikes, we recommend you call us and we will see what we can do depending on our availability, your location and the problem at hand.
A lost bike, stolen bike, broken parts or lost parts/equipment such as a bicycle lock or helmet must be paid for at cost price. In general, we do not charge for the labor fetching and replacing broken parts. We only charge for the lost/broken parts. We consider this our duty and part of the service we offer.
We can be reached by phone every day from 9am to 6pm or via email at all times [email protected].
Outside of Ísafjörður
We do our best to keep our customers on the road. We ask our customers to report the problem to us by phone/email as soon as it arises to help us keep delay to the minimum.
We can be reached by phone every day from 9am to 6pm. Time is critical when it comes to sending a bicycle part or a bicycle by public transport.
We expect our customers who rent our bikes for trips out of town to have basic knowledge on bicycle repair, i.e. how to fix a flat tire, to tighten bolts and screws before they fall out with unforeseen consequences. We charge for lost/broken bicycle parts and equipment at cost price. In case of worn tires or broken spokes as a result of regular use, we will send a replacement part or have such parts replaced at a bicycle repair shop in the countryside at no cost to the customer.
We may send a part or even an entire bicycle to our customer by public transport, by bus or plane when practical. We typically pay for the shipment to the customer. Our guests are responsible for paying to send broken parts or bicycles back to Ísafjörður. These situations are handled on a case-by-case basis.
We may ask our customers to visit the nearest bicycle shop along the way for assistance. Please note that many villages in Iceland do not have a bicycle repair shop and some may have limited opening times. Please keep all bicycle repair receipts and bring them to us upon return to our shop in Reykjavik.
We expect our customers to order the right bike from us for the expected use. Our gravel roads can be very rough/rocky/sandy, especially the F-roads which are mountain wilderness roads usually closed in winter. Customers are welcome to ask us which bike we think is the most suitable for the route/use intended.
We can be reached by phone every day from 9am to 6pm or via email at [email protected]
- Weight limit for bicycles
Bicycles in general are made for the average person who weighs about 80 kg. Although one can expect our bikes to handle 100 kg including luggage the chance of broken wheel bearings, broken axle or broken spokes increases with weight, especially when traveling over uneven / gravel / rocky surface. Our quality aluminum rear luggage racks are made to hold maximum 20 kg in total. This is something to keep in mind when packing for a long-distance trip. Should the weight limit be exceeded, we reserve the right to charge for parts such as but not limited to: broken axle, hubs, spokes, wheels and luggage racks.
- The weather and conditions
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind.
Please keep in mind that Iceland is and will always be Iceland, the weather changes very fast and can change frequently during the day on our northern island. As the weather changes, the conditions for biking change. If you change or cancel your trip, you are responsible for returning the rented gear back to the Fjord Hub.
- Travel insurance
As with any and all world travel, we strongly recommend that you buy travel insurance in your home country which covers your cost should you have to cancel your travel plan on short notice or endure physical injury. This kind of travel insurance is not expensive and frequently covers other risks.
Please note that some general/standard insurance policies may not cover for example mountain biking or trekking in remote areas.
If for any reason an incident is not covered by the participant‘s travel insurance, the responsibility remains with the participant to cover such expenses. The Fjord Hub, ehf. is not responsible for injuries caused by misuse of equipment, accidents, or anything else outside of our control.
- Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given.
Appropriate footwear and suitable outdoor clothing must be worn. When it is cold the toes are especially vulnerable. We recommend that participants wear warm footwear. The Fjord Hub offers a variety of extra clothing, i.e. hats, gloves, coats, some rain gear, thermal overalls etc. available for purchase in the event you need additional gear.
- Bike Box and Gear storage
Our guests are welcome to store bike boxes and gear at The Fjord Hub. Bike boxes can be reserved in advance through our website or via email but can also be purchased when you arrive.
If you cancel your bike box/gear storage, The Fjord Hub, ehf. reserves the right to keep the fee as follows: 10 % of the price is non-refundable; this percentage reflects our cost of booking and preparing your service. The rest is refundable and cancellation may occur until the scheduled time of drop-off.
Please note that The Fjord Hub and its employees shall not be held accountable in case something goes missing. Fortunately we‘ve never had this happen but it is good to be up front about this kind of thing just in case.
- Cardboard bicycle box for transporting bikes on an airplane
We may have some boxes available in the shop but if you want to make sure we have one for you, please contact us at least a few days prior to the day you need the box. We charge ISK 2.000 for one box. We would also take off the pedals for free but other work we may need to do on your bike we would charge for. In 2023 the hourly rate is ISK 11.000.
Governing law / Jurisdiction is in Ísafjörður, Iceland. The terms and conditions are in accordance with Icelandic law.
Íslensk lög skulu gilda um viðskiptaskilmála þessa. Rísi ágreiningur milli aðila skal leitast við að leysa hann með samkomulagi. Um efni þessara viðskiptaskilmála eða vegna brota á þeim má bera viðkomandi mál undir kærunefnd þjónustu- og lausafjárkaupa hjá Neytendastofu. Ef ekki næst samkomulag skulu ágreiningsmál rekin fyrir Héraðsdómi Reykjavíkur. Heimilt er að vísa ágreiningi til gerðardóms ef báðir aðilar eru því samþykkir og skulu lög nr. 53/1989 um samningsbundna gerðardóma gilda um málsmeðferð fyrir gerðardómi